Bad service. No refund!!!!

It's unfortunate that I have to rate this company 1 star which they don't deserve. I purchased a steering rack from ROBYN MNETHE (salesman at onlinecarparts) on the 12th January 2021. I was sent the incorrect part on the 13th January 2021 and notified him that it was the wrong part.

He assured me that he would have the correct part delivered and the incorrect part collected from the workshop once I pay an additional R495 service fee which I had no choice but to accept. To my dissatisfaction, they sent the incorrect part once again.

I had the 2nd incorrect part sent back with my driver as I was not willing to pay for service fees for their mistake a 2nd time. I requested a refund and was told it would be done within a week once all documentation was submitted which was done on the 21st January 2021.

With ROBYN not giving me feedback , I had to turn to his superior FRANCISCA SMISO ( Sales manager at online car parts) and CLARA MNCUBE (Finance administrator at online car parts). Both were not helpful and were not able to give me any indication as to when I would receive my refund. The last response on the 29th January from CLARA was that they were not able to get a one time pin from the bank which was a lie.

To this date no refund has been processed and after numerous calls and no response from any staff member at onlinecarparts with regards to my refund, I have no choice but to escalate this matter.