1 reviews | Active since Aug 2013
Bad payment policy preceeded by a bad service reputation with a stinking attitude by sales consultants
They have a payment policy that does not go well with their reputation. While the consultants seem helpful and professional at first interaction, all hell breaks lose if you dare challenge their payment policy in the light of the overwhelming bad rating they have here on hellopeter. Some of the ratings are very scary. I made a mistake by proposing to Berice on WhatsApp, one of the sales consultant, that I am willing to do an EFT transfer when the delivery truck arrives on site with an invoice and the parts as this will ensure that I also secure the items I pay for to avoid becoming just another victim of online ****. She insisted that it is policy as the warehouse wont dispatch without payment. As a responsible online shopper I thought to myself let me go check their reputational rating here. I did, screen grabbed the 4/5 bad ratings and a low trust index of 6.5. I must have touched a nerve with her. All hell broke lose on WhatsApp and she probably forgot that I was still a customer and she told me where to get off. We don't do business that way. Takealot.com and eBay did not get to where they are today through this bad rating and getting angry when they are confronted by their service failures. Good luck we don't do business that way in this country
Thank you for your detailed complaint. We have asked our Consultant Benise for feedback.
Our payment policy is that goods are paid for before delivery. In the event that you were not entirely satisfied with that policy you were welcome to come to our store and verify you are receiving the correct part and made payment thereafter. We are of the opinion that she did act appropriately in this instance.
EFT's are not as secure these days; and we do not have control over the goods as you have put it.
In terms of our reputation we try our best to help our clients and we do respond to our clients complaints. You should have checked TAKELOT.COM's trust Index before comparing it to us. A mere 2.0 vs 6.4 to Online Car Parts; not that we are comparing. We are also trying to improve this.
Also their rating is also a mere 2 out of 5 stars
You also called 4 out of 5 star rating a "BAD RATING" which in turn equates to a 80% satisfied customers. As much as we strive to make 100% we admit dropping the ball and learn from these mistakes by training our staff.
We apologise that Benice has offended you and would love to make this right.
If you don't mind coming to our store to have peace of mind we will afford you with a car care gift pack worth more than R800.00. This gift does not require you have have made the purchase of the Distributor.
We again apologise for the inconvenience and hope to see you soon.
Regards
Customer Services
Thank you for your detailed complaint. We have asked our Consultant Benise for feedback.
Our payment policy is that goods are paid for before delivery. In the event that you were not entirely satisfied with that policy you were welcome to come to our store and verify you are receiving the correct part and made payment thereafter. We are of the opinion that she did act appropriately in this instance.
EFT's are not as secure these days; and we do not have control over the goods as you have put it.
In terms of our reputation we try our best to help our clients and we do respond to our clients complaints. You should have checked TAKELOT.COM's trust Index before comparing it to us. A mere 2.0 vs 6.4 to Online Car Parts; not that we are comparing. We are also trying to improve this.
Also their rating is also a mere 2 out of 5 stars
You also called 4 out of 5 star rating a "BAD RATING" which in turn equates to a 80% satisfied customers. As much as we strive to make 100% we admit dropping the ball and learn from these mistakes by training our staff.
We apologise that Benice has offended you and would love to make this right.
If you don't mind coming to our store to have peace of mind we will afford you with a car care gift pack worth more than R800.00. This gift does not require you have have made the purchase of the Distributor.
We again apologise for the inconvenience and hope to see you soon.
Regards
Customer Services