ABSOLUTELY DISGRACEFUL SERVICE — AVOID THIS BUSINESS!

ABSOLUTELY DISGRACEFUL SERVICE — AVOID THIS BUSINESS!

This is without a doubt one of the worst customer service experiences I have ever had.

I ordered a part on 19/08/2026 and paid for NEXT-DAY DELIVERY. Today is 01/09/2026 — almost two weeks later — and I still have NO PART AND NO REFUND.

I have made multiple calls and spoken to Kelly numerous times. Every single conversation comes with another promise:

• Promised delivery to a PUDO point over the weekend — NOTHING. • Promised a refund — NOTHING. • Promised a callback — NOTHING. • Asked to speak to Kelly again — now they won't put me through. • Asked for the store manager — apparently I can't get through to them either.

How many promises can one business make without delivering on a SINGLE ONE of them?

Kelly's handling of this situation has been completely unprofessional and unacceptable. Making promise after promise to a customer and then failing to follow through is not customer service, it is an absolute waste of the customer's time.

I have now reached the point where I am getting into my car and physically driving to the store because apparently that is the only way I might actually get someone to deal with this.

I paid for a product. I paid for next-day delivery. I received neither the service I paid for nor my refund.

THIS IS COMPLETELY UNACCEPTABLE.

If you are considering ordering from this business, my experience should serve as a serious warning.

Nearly two weeks of excuses, broken promises and ZERO resolution.

I will certainly NEVER SUPPORT THIS BUSINESS AGAIN.