50 years experience they say... no service to this day...

**No service whatsoever.**

I placed and paid for an order and received an email confirmation with a reference number, yet my order has been marked as “in process” for over a week with no further updates.

When I called to follow up, I was met with unfriendly reception and simply told that someone would contact me regarding my order. No one ever did.

After calling again, I was given the direct contact details of the person handling my order, yet they have also failed to respond to my calls or messages.

I could understand delays if there were exceptional circumstances such as severe weather or any other major disruption affecting operations. However, your offices are based in Randburg and I am located in Pretoria, which makes this delay and complete lack of communication even more unacceptable.

At this stage, maybe putting it on social media might get a response.... I expect an urgent update on my order, including confirmation of when I can expect delivery. The lack of customer service and communication throughout this process has been extremely disappointing.