DELAYING MY CLAIM

I'm to totally dissatisfied with the level of service I'm receiving from my insurance company. on the 10/12/2017 I was travelling on Quagga Road around 7:30pm,it was raining and a hit a pothole I called the claims department on Monday the 11/12/2017 to report they gave me a list of procedure to follow in order for my claim to be process those procedures involved taking photos of the tyre and the rim and signing the form and getting a quotation. I did that and sent the form to I-CREDIT they came back to me and advised that I must send the form to my broker so I sent the same form to Clifford the person who sold me the policy,Clifford did not come back to me on Wednesday I decided to phone them I spoke to Anikie she asked for all the forms I sent her the forms on the 13/12/2017 on the 15/12/2017 when I asked for feedback she said I must ask Supaquick to send her the tread of the tyre I did that but still my claim is not paid now today 18/12/2017 when I asked for feedback they are saying I must send the tread of the tyre.I FEEL LIKE THEY DONT WANT TO PAY MY CLAIM AND EVERYTIME I GET TO THE CAR I'M AT RISK SINCE I DONT HAVE A SPARE WHEEL AND I NEED TO TRAVEL SINCE I'M ON HOLIDAY AND I CANT AT THIS STAGE CAN SOMEONE HELP ME PLEASE THIS SHOULD NOT TAKE MORE THAN 3 DAYS TO SETTLE OR ARE YOU FINDINGS WAYS NOT TO PAY ME?????