UN
Unathi N
1 reviews | Active since Oct 2022
06 May 2024, 11:12
Worst service ever
Do not be fooled by thier low premiums, because they know they will just cancel your policy while they continue to debt your account, Onespark has a bunch of unproffesional and *********** staff you can ever find in this country, never take any of their products if you want a piece of mind.
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OneSpark's replyOfficial
09 May 2024, 10:49Dear Miss Ntaba,
We extend our heartfelt apologies for the unfortunate experience you recently encountered.
At OneSpark, we strive to deliver nothing short of exceptional service, and it deeply troubles us to learn that your experience fell short of this standard.
Rest assured, Nitisha, our Head of Client Services, is diligently investigating the matter and will provide you with a detailed response promptly. OneSparks COO, Shannon Trope is also working closely with Nitisha to ensure this is resolved promptly.
We truly value you, and we are committed to rectifying this situation to prevent its recurrence in the future.
Warm regards,
Team OneSpark.
OneSpark's reply09 May 2024, 10:49
Official
Dear Miss Ntaba,
We extend our heartfelt apologies for the unfortunate experience you recently encountered.
At OneSpark, we strive to deliver nothing short of exceptional service, and it deeply troubles us to learn that your experience fell short of this standard.
Rest assured, Nitisha, our Head of Client Services, is diligently investigating the matter and will provide you with a detailed response promptly. OneSparks COO, Shannon Trope is also working closely with Nitisha to ensure this is resolved promptly.
We truly value you, and we are committed to rectifying this situation to prevent its recurrence in the future.
Warm regards,
Team OneSpark.