1 reviews | Active since Dec 2016
PAYOUT SLOW TO NON-EXISTANT
I put through my claim on 05.12.2024 ,Thursday at 09:00 with all the necessary documentation - It is 09.12.2024 Monday - 13:10 , I still have no idea if the claim has been approved or payment is being processed.
The funeral is on Saturday, But all you hear from One Spark is that the claim is under review. You cannot even get a progress report from the claims team. You will wait until they contact you.
So, the 48hr turn around time is not on payment , it barely is on approval of claim. You will be better off signing up with an insurance home that prioritizes payments quicker, in turn, giving you an easier journey with arranging and paying for a burial.
At 13: 37 on Monday 09.12.2024 - The Claims department called, the claim is going for further assessment - the claim will only be approved or denied 2 - 14 days. So guys, it is not worth it, especially if you need the cash asap. Do your home work.
Before signing up, do your homework and make a calculated decision. I do not know why the further assessment and I have 2 additional policies with them, which I am considering cancelling due to the slow nature on payment with this claim. No family can wait more then 3 days for a payment when laying a loved one to rest.
Thank you for the information provided.
At OneSpark, we are deeply committed to providing a market-leading claims and client experience, and I sincerely apologize that this hasn’t been the case for you.
Please rest assured that we work tirelessly to ensure all valid claims are processed and paid within the regulated timeframes. However, in certain situations, claims may require additional assessment due to specific circumstances.
Your experience is important to us, and we’ll do everything we can to resolve this promptly and keep you updated along the way.
Sincerely,
Team OneSpark
Thank you for the information provided.
At OneSpark, we are deeply committed to providing a market-leading claims and client experience, and I sincerely apologize that this hasn’t been the case for you.
Please rest assured that we work tirelessly to ensure all valid claims are processed and paid within the regulated timeframes. However, in certain situations, claims may require additional assessment due to specific circumstances.
Your experience is important to us, and we’ll do everything we can to resolve this promptly and keep you updated along the way.
Sincerely,
Team OneSpark