KA
Kay A
1 reviews | Active since Mar 2016
27 Jun 2022, 22:33
One spark is useless
Canceling a policy a month and a half in advance only to find out a premium went off and I did not give them permission to deduct but still a deduction went off and to top it off another debit went off on the 2nd month. I have emailed and complained and nobody responded
Helpful (0)
Replies (3)0
Replies (3)
OneSpark's replyOfficial
15 Jul 2022, 23:48Hi Kay Abraham,
We are so sorry to hear about your experience.
We pride ourselves on giving world-class service and are very saddened to hear about what happened. As we understand, it was all sorted out and it was all refunded in full. If that wasn't the case, and you have any queries, you are welcome to email our COO directly at ***. Alternatively please feel free to contact our toll-free number on ***
Sincerely,
OneSpark
We are so sorry to hear about your experience.
We pride ourselves on giving world-class service and are very saddened to hear about what happened. As we understand, it was all sorted out and it was all refunded in full. If that wasn't the case, and you have any queries, you are welcome to email our COO directly at ***. Alternatively please feel free to contact our toll-free number on ***
Sincerely,
OneSpark
OneSpark's reply15 Jul 2022, 23:48
Official
Hi Kay Abraham,
We are so sorry to hear about your experience.
We pride ourselves on giving world-class service and are very saddened to hear about what happened. As we understand, it was all sorted out and it was all refunded in full. If that wasn't the case, and you have any queries, you are welcome to email our COO directly at ***. Alternatively please feel free to contact our toll-free number on ***
Sincerely,
OneSpark
We are so sorry to hear about your experience.
We pride ourselves on giving world-class service and are very saddened to hear about what happened. As we understand, it was all sorted out and it was all refunded in full. If that wasn't the case, and you have any queries, you are welcome to email our COO directly at ***. Alternatively please feel free to contact our toll-free number on ***
Sincerely,
OneSpark
KA
Kay A's updateReviewer Update
16 Jul 2022, 08:10Nobody called and no premiums were refunded. Not world class service if your asking a client to call in. Nobody answers in your call centre in any case. Pls get someone to call me
KA
Kay A's update16 Jul 2022, 08:10
Reviewer Update
Nobody called and no premiums were refunded. Not world class service if your asking a client to call in. Nobody answers in your call centre in any case. Pls get someone to call me
OneSpark's replyOfficial
16 Jul 2022, 10:20Hi Kay Abraham's,
My sincere apologies for all the inconveniences caused.
I have informed the servicing team to contact you as a matter of urgency.
I have also requested the payments team to look at your account to ensure that you are refunded.
We will run an audit to see why you were unable to get through to our call centre.
If you require anything further, please let me know.
Yours sincerely,
OneSpark.
My sincere apologies for all the inconveniences caused.
I have informed the servicing team to contact you as a matter of urgency.
I have also requested the payments team to look at your account to ensure that you are refunded.
We will run an audit to see why you were unable to get through to our call centre.
If you require anything further, please let me know.
Yours sincerely,
OneSpark.
OneSpark's reply16 Jul 2022, 10:20
Official
Hi Kay Abraham's,
My sincere apologies for all the inconveniences caused.
I have informed the servicing team to contact you as a matter of urgency.
I have also requested the payments team to look at your account to ensure that you are refunded.
We will run an audit to see why you were unable to get through to our call centre.
If you require anything further, please let me know.
Yours sincerely,
OneSpark.
My sincere apologies for all the inconveniences caused.
I have informed the servicing team to contact you as a matter of urgency.
I have also requested the payments team to look at your account to ensure that you are refunded.
We will run an audit to see why you were unable to get through to our call centre.
If you require anything further, please let me know.
Yours sincerely,
OneSpark.