1 reviews | Active since Nov 2023
HORRIBLE INTERACTION
Hi
I’m an utterly appalled by a lady I just spoke to Nothamdo I think, she told me about a life cover and that I will receive quote within 48 hrs
I had mentioned I was not interested cause I don’t know the two companies she had mentioned, one she was calling from and the one she was calling on behalf of.
Would you believe me when I tell you she said, and I quote “ oh okay google them “ and she just hung up in my ear as I was about to talk?
I’m in shock I can’t believe it, she did not bother to educate or anything especially being a young mom and just got into my new home and pregnant this would be a good time to start with my covers especially being pregnant and 2 other kids
I request a callback from this lady and an apology.
Thank you for reaching out to OneSpark.
I extend my sincere apologies for the subpar service you recently encountered. At OneSpark, we take great pride in delivering exceptional client service, consistently striving to exceed expectations in every interaction. It is disheartening to learn that your experience did not reflect our commitment to excellence.
Our Chief Operating Officer, Shannon Trope, has made an attempt to reach out to you via phone to address and resolve the matter. You can anticipate an email from him shortly.
In our efforts to rectify the situation, we have been unsuccessful in locating an agent by the name of "Nonthamdo." Nonetheless, we are actively working to identify the call in question and the personnel involved.
Once again, I offer our sincerest apologies for any inconvenience caused. Your feedback is invaluable to us, and we are dedicated to ensuring that such lapses in service do not recur.
Sincerely,
Team OneSpark
Best regards,
Thank you for reaching out to OneSpark.
I extend my sincere apologies for the subpar service you recently encountered. At OneSpark, we take great pride in delivering exceptional client service, consistently striving to exceed expectations in every interaction. It is disheartening to learn that your experience did not reflect our commitment to excellence.
Our Chief Operating Officer, Shannon Trope, has made an attempt to reach out to you via phone to address and resolve the matter. You can anticipate an email from him shortly.
In our efforts to rectify the situation, we have been unsuccessful in locating an agent by the name of "Nonthamdo." Nonetheless, we are actively working to identify the call in question and the personnel involved.
Once again, I offer our sincerest apologies for any inconvenience caused. Your feedback is invaluable to us, and we are dedicated to ensuring that such lapses in service do not recur.
Sincerely,
Team OneSpark
Best regards,