PE
Pierre E
1 reviews | Active since Sept 2012
02 Aug 2022, 23:06
Exceptionally poor service
Exceptionally unprofessional and poor service. First they get the inception date wrong. Then they deduct money to soon without my authority or informing me. Then I lodge a complaint and they don't answer my mail. They then correct their mistakes, only to double deduct me two months in a row. I insist one of their Directors contact me personally. Such a great product, but sadly such poor service 😱ðŸ˜
Helpful (0)
Replies (3)0
Replies (3)
OneSpark's replyOfficial
03 Aug 2022, 07:19Hi Mr Eksteen,
I trust that you are well.
I am truly sorry for the inconvenience caused.
We pride ourselves on offering world-class service and we are deeply saddened to hear about your experience.
Our CEO will call you today.
I have asked the operational team to identify what has happened with your policy and we will send you an email with feedback promptly.
Sincerely,
OneSpark
I trust that you are well.
I am truly sorry for the inconvenience caused.
We pride ourselves on offering world-class service and we are deeply saddened to hear about your experience.
Our CEO will call you today.
I have asked the operational team to identify what has happened with your policy and we will send you an email with feedback promptly.
Sincerely,
OneSpark
OneSpark's reply03 Aug 2022, 07:19
Official
Hi Mr Eksteen,
I trust that you are well.
I am truly sorry for the inconvenience caused.
We pride ourselves on offering world-class service and we are deeply saddened to hear about your experience.
Our CEO will call you today.
I have asked the operational team to identify what has happened with your policy and we will send you an email with feedback promptly.
Sincerely,
OneSpark
I trust that you are well.
I am truly sorry for the inconvenience caused.
We pride ourselves on offering world-class service and we are deeply saddened to hear about your experience.
Our CEO will call you today.
I have asked the operational team to identify what has happened with your policy and we will send you an email with feedback promptly.
Sincerely,
OneSpark
PE
Pierre E's updateReviewer Update
03 Aug 2022, 19:41Thank you to the CEO getting involved. Problems resolved and will hopefully run smooth going forward. Their products remain excellent and industry leading.
PE
Pierre E's update03 Aug 2022, 19:41
Reviewer Update
Thank you to the CEO getting involved. Problems resolved and will hopefully run smooth going forward. Their products remain excellent and industry leading.
OneSpark's replyOfficial
03 Aug 2022, 20:59Hi Mr Eksteen,
Again, our sincerest apologies for the inconvenience caused.
Thank you for your kind words and your support.
Happy that it has all been resolved.
I am here if you ever need anything.
Have a pleasant evening further.
Sincerely,
Team OneSpark
Again, our sincerest apologies for the inconvenience caused.
Thank you for your kind words and your support.
Happy that it has all been resolved.
I am here if you ever need anything.
Have a pleasant evening further.
Sincerely,
Team OneSpark
OneSpark's reply03 Aug 2022, 20:59
Official
Hi Mr Eksteen,
Again, our sincerest apologies for the inconvenience caused.
Thank you for your kind words and your support.
Happy that it has all been resolved.
I am here if you ever need anything.
Have a pleasant evening further.
Sincerely,
Team OneSpark
Again, our sincerest apologies for the inconvenience caused.
Thank you for your kind words and your support.
Happy that it has all been resolved.
I am here if you ever need anything.
Have a pleasant evening further.
Sincerely,
Team OneSpark