Debit Order
Worst customer service ever ! I changed banking details and have been trying to get them to debit my new account , no one responds , I call , email , whatsapp , live chat , left my numbers , nothing ! The debit order should hv been off on the 24th , I'm just dreading the day I claim from them , I'm very dissapointed , I don't know what else to do now , do I even still have an active policy with them ?
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OneSpark's replyOfficial
29 Dec 2022, 17:42Hi Ms. Kedisaletse,
Thank you for raising your concern.
I would like to sincerely apologize for the service and inconvenience that you have received.
OneSpark prides itself on offering world-class service and we are deeply saddened to hear about your experience.
Please note that our COO, Shannon Trope will be sending you an email shortly to resolve this matter.
In the meantime, we are investigating why you never received responses to your queries.
Sincerely,
Team OneSpark
Thank you for raising your concern.
I would like to sincerely apologize for the service and inconvenience that you have received.
OneSpark prides itself on offering world-class service and we are deeply saddened to hear about your experience.
Please note that our COO, Shannon Trope will be sending you an email shortly to resolve this matter.
In the meantime, we are investigating why you never received responses to your queries.
Sincerely,
Team OneSpark
OneSpark's reply29 Dec 2022, 17:42
Official
Hi Ms. Kedisaletse,
Thank you for raising your concern.
I would like to sincerely apologize for the service and inconvenience that you have received.
OneSpark prides itself on offering world-class service and we are deeply saddened to hear about your experience.
Please note that our COO, Shannon Trope will be sending you an email shortly to resolve this matter.
In the meantime, we are investigating why you never received responses to your queries.
Sincerely,
Team OneSpark
Thank you for raising your concern.
I would like to sincerely apologize for the service and inconvenience that you have received.
OneSpark prides itself on offering world-class service and we are deeply saddened to hear about your experience.
Please note that our COO, Shannon Trope will be sending you an email shortly to resolve this matter.
In the meantime, we are investigating why you never received responses to your queries.
Sincerely,
Team OneSpark