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Phenyo M

1 reviews | Active since Nov 2022

04 Nov 2022, 15:44

Breach of Contract

I am so ****ed off with OneSpark Funeral Cover Consultant called Karabo Mothibedi. A few weeks ago she contacted me and sold me a funeral cover and assured me that all the policies that I opened will be a combined in one debit order. A month later I see 10 debit orders going off my account. When I contact onespark everyone promises to call me back yet they never do so. Today I called again and I was informed that the consultant who was assisting me misled me as it's not possible to combine the premiums in one debit order. What really hurts me about this process is that I cancelled my previous funeral cover for nothing now I have to start all over and shop around for a cover that will cover my whole family. I regret the day I took that call and cancelled my old policy. Onespark breached our agreement because on the phone Karabo promised me that the premiums will be combined. I cannot afford to have 10 small debit orders going off my account it will mess up my credit status.

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Replies (1)
OneSpark
OneSpark's reply07 Nov 2022, 11:03
Official
 Hi Miss Mabilane, 
 
Our sincere apologies for the inconvenience caused. 

I have done an internal investigation to identify what occurred.

Our senior operational manager Jay has confirmed that you have had a telephonic discussion to resolve the matter.

We hope that you are satisfied with the outcome and way forward.

OneSpark's Chief Operations Office, Shannon Trope, has asked me to give you his direct email address. If you have any queries, please feel free to send him an email at ***

Sincerely,
Team OneSpark.