No response

On Monday, 28 December 2015, I called the One and Only Waterfront to make a reservation at Reuben's Restaurant. The receptionist said she'd transfer my call and held on, and on, and on... I eventually hung and called again. This time I told her that there was no response at the restaurant and she said she'll get someone to call me back. She kindly took my details and promised that someone would contact me. Well it's been more than 24 hours and I'm still waiting for someone to call me. I have since made a reservation at another establishment where we enjoyed a fantastic evening. I am highly disappointed and disgusted in the service, or lack thereof, of the One and Only. Your hotel is supposed to be so upmarket and rated at 5 stars well I can certainly say that with that pathetic service you are no where close to 5 star or upmarket. Let's see if you'll respond to this complaint.