CC
Cedric C
1 reviews | Active since Oct 2021
22 Oct 2021, 15:45
No professionalism
@ SPA - we are trying for few days now to solve an issue about gift vouchers that we received from friends and that we didn't use. 2 of them are old and i would give up but the last one expired in march 2021 and because of COVID we were not able to use them. loosing 3 vouchers knowing that it has been paid and no service provided is not acceptable. considering the last year was a special ine, the voucher should be at least extended and a kind of understanding app****.
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One & Only V & A Waterfront's replyOfficial
28 Oct 2021, 14:02Dear Cedric,
I am sorry to read about the frustration this matter has caused you. We have decided to extend the validity period on your final voucher to March 2022. As you say, 2020 was a unique year with many challenges and we appreciate the fact that you may not have been able to visit us during this period. We trust you will be pleased with this decision and look forward to welcoming you to our Spa soon.
Best regards,
Carmelita Hendricks - Acting Spa Manager
I am sorry to read about the frustration this matter has caused you. We have decided to extend the validity period on your final voucher to March 2022. As you say, 2020 was a unique year with many challenges and we appreciate the fact that you may not have been able to visit us during this period. We trust you will be pleased with this decision and look forward to welcoming you to our Spa soon.
Best regards,
Carmelita Hendricks - Acting Spa Manager
One & Only V & A Waterfront's reply28 Oct 2021, 14:02
Official
Dear Cedric,
I am sorry to read about the frustration this matter has caused you. We have decided to extend the validity period on your final voucher to March 2022. As you say, 2020 was a unique year with many challenges and we appreciate the fact that you may not have been able to visit us during this period. We trust you will be pleased with this decision and look forward to welcoming you to our Spa soon.
Best regards,
Carmelita Hendricks - Acting Spa Manager
I am sorry to read about the frustration this matter has caused you. We have decided to extend the validity period on your final voucher to March 2022. As you say, 2020 was a unique year with many challenges and we appreciate the fact that you may not have been able to visit us during this period. We trust you will be pleased with this decision and look forward to welcoming you to our Spa soon.
Best regards,
Carmelita Hendricks - Acting Spa Manager