The customer definitely comes last with this company

If you ever want anything be sure you are ready to ask for it every other day or it will take months to get a response. I have been asking for paperwork for a year, still not received it. I have asked for all calls made (it seems like they called me 100x, during registration). Finally on the 27th February 2019, MY portfolio manager intervened (AFTER numerous complaints). On the 1st March 2019, I ask how long the wait would be.

REPLY:

Miss S, works insurance department and u want all the calls from the time that you signed up. the turnaround time is max 5 working days and the IT guy has other work commitments he needs to attend to. He will attend to the query asap. You liaised with Miss S, in connection with signed infusion document and I will ask her how far she is with getting that for you. ------------------------------------------------------------------------------ What professional company types: 'u' instead of 'you, I am not a whatsapp buddy, LOL

(it is the 12th March, no update from portfolio manager AT ALL or calls or paperwork).