incompetence meaning: inability to do something successfully; ineptitude.

Do they respond to these posts? SELECTIVELY

When aftercare services state they have sent your complaint to the relevant department... Check who the 'relevant department' is. Sometimes it ends up being the exact people who mishandled the account in the first place. Which means, no RESOLUTION, NO HELP and Unprofessional responses offering no help only blame. There is no Ownership or Accountability from the relevant departments.