Disappointed and Disgusted

I was under debt review with this company and the pathetic service received this year is UNBELIEVEABLE! Firstly Capitec Bank handed me over to their collections department yet I have received distribution of payments every month from ONE DEBT. In July I settled ALL outstanding accounts and needed the clearance letters. TWO MONTHS later, I received an after care fee of R855 for those letters. DESPITE paying this in OCTOBER, I fibd myself in DECEMBER still begging for this. Natasha Butler was Fully aware that NCR and ganks would require a 17. Form. A kind bank consultant contacted the company for the form only to be told to wait til Monday. Natasha KNEW she was going on leave on Monday. It has been two full weeks. I have spoken to a Michelle twice and STILL awaiting her email, somis the bank. A Carmen rudely told an FNB employee that the client must contact herself for it. Which I have done DAILY since 14th December. Today is the 29th of December and I STILL have NOT received my form also IF Natasha INDEED sent this off to NCR on the 6th of December WHY have they NO record of it? I have emailed Parricia Briel, Inshaaf Isaacs, natasha Butler as well as ********** and NOT ONE response was received. MICHELLE I have been WAITING for a full week and a half. And I am not sure if the cell number comes up on the system but I have been ignored since thursday. I am beyond frustrated right now as the amount of money spent on this company PLUS an aftercare fee only to be treated like ****!!! Johan Fouries details are impossible to find.