Debt Review cancellation

Hi, I app**** for debt review in 2013 and was told that if I needed to cancel, I can cancel within 14 Days. after hearing how debt review works I indeed cancelled within the 14days but was told that I would need to pay a fee of R3000.00 as my paperwork was already done, which I paid and sent the pop to Johan who was the consultant I dealt with. I recently tried to apply for a bond and was told that my name is still flagged that I am on debt review. I than called debt one and spoke to Ricky on the 12.05.2020 who checked and confirmed that the account was still open and he will send an email and ask for cancellation documents. however they will not remove my name on the Bureau after I have to prove that all my creditors were paid. I asked him if I can send him my credit report which will be proof that those credits were paid as they are no longer on my recent credit report, he said he will have to find out if that will be taken as proof because he is unsure. he promised to copy me in on the email he was sending but I never received the email from him, tried to call him the next day but he was not available, sent an email on the 13.05.2020to '***' and sent a reminder on the 15.05.20 and copied in ***. but still no response.