Bad service and communication

I paid off 3 of my accounts on the 18 September 2020. Sent proof of payment to Insaaf to ensure that they update their records and reallocate the money to another account. To my surprise, the September money was paid into closed accounts. Understanding that it was maybe too late to amend. Oct and Nov same issue. I've asked by sending emails, calls to recoup the money that was paid to no avail. Actually, after dropping the call, they forget about you. I now went through my statement line by line and discovered that they actually don't do anything except for deducting the money allocated to the supplier from the balance. The balances and interest on the statements are wrong from the statements I get from my creditors. Please get my money back that was paid to the closed accounts and rectify my statement with the correct balances and statements.