Bad service

I'm getting the worst service ever with One Debt, the debt counselor that's always out of the office and never returns my calls or you get through to them and they say they will get back to you, to no avail. It even escalated to a point where I have to speak to my creditors directly, the switchboard agents doesn't even have telephone etiquette to top it off. I have phoned them so many times when I need to get a paid up letter or new balance. They don't even check on the balances or follow up on creditor statements. In October 2018 I spoke to a lady Shameegha Dollie how no longer works at One Debt. I asked her numerous times for a paid up letter for Direct Axis. I email continually and not response came from her. In April 2019 Nociselo told me the creditor (that I asked for paid up letter in October 2018) said I owe them almost R10 000, asked for a balance statement. Didn't get one. So I also spoke Zibele Tsutsu. He also said he will contact Direct Axis for a statement - then I received an email to say that they will send it in 3-5 working days. This was on the 8 August 2019. Today I contacted again to ask for the statement and Nociselo said again that it will take Direct Axis 3-5 working days to get the statement. This is very frustrating as I need to see what I'm paying. I have also said on the 6 August for One Debt to cancel my debt review as I'm doing all the work and they are just collecting my money. I still haven't had any feedback on this matter to.