Refund Due to Non-Delivery of Goods

Subject: Request for Refund Due to Non-Delivery of Goods

Dear Sir/Madam,

I have been a loyal One Deal A Day customer since last year. On 5 August 2026, I purchased three items from your website to the value of R931.00. The full payment was made on the same day into the One Deal A Day Nedbank account under reference number #973958, and proof of payment was sent to *** same day.

According to your stated turnaround time of 10 days, I should have received my order by now. However, as of 26 August 2026, I have neither received the goods nor any communication regarding the status of my order.

I have made several attempts to contact your company. I submitted enquiries through the website contact page but received no response. I also sent an email and was subsequently directed to WhatsApp for assistance. Unfortunately, my WhatsApp messages have also gone unanswered. Furthermore, there appears to be no customer service telephone number or call centre available for customers to obtain assistance.

The lack of communication and support has been extremely frustrating and disappointing. As I have not received the goods I paid for, I hereby request a full refund of R931.00 without further delay.

I trust that this matter will be resolved urgently. Should I not receive a satisfactory response, I will have no choice but to explore other avenues to recover my funds.