Onedealaday - poor service

I ordered solar lights and paid for it on 22/06/2020. Proof of payment was sent to their admin email address. On 01/07/2020 I queried the arrival of my goods only to note that I sent the POP to wrong email address, which I corrected immediately, therefore payments and admin department have proof of my purchase. Since 08/07/2020 I have followed up on when my good will arrive. On 11/07/2020 I was informed that order was dispatched, however, I still received nothing. On 06/08/2020 I was informed the goods were delivered and received by a lady called Penny. I contacted our receiving department and was told there is no person named Penny working there. I followed up again on 11/08/2020, 12/08/2020, 17/08/2020, 18/08/2020 and on 19/08/2020 I checked online and noted that my profile did not indicate an order or tracking number for my purchase, which I sent through to them to inform them of this. On 24/08/2020 I sent my original emails with order and POP once again and requested for this to be finalized. On 25/08/2020 I was informed "..it was received and dispatched to you, sorry about that.." On the same day I enquired on when I can expect to receive it then. On 01/09/2020 I followed up again if and when it was dispatched. So now I have been patient for 2 months and no goods forthcoming. This is really bad service, no one contacts me to discuss the issue...emails provide no positive feedback...my requests ignored. First time I am experiencing such poor service from them, which is quite disappointing :-(