Non-existant customer service and non delivery of products

I have ordered and paid for order #836516 on 28 September 2024 with delivery within 5 days. After numerous WhatsApp interactions and emails, I threatened ***** charges. Miraculously, an invoice was sent on 4 October 2024 which also indicated that the order was only generated on that day. I monitored progress of my order on their website, which indicated 'order in process'. This state of affairs has not improved despite emails and WhatsApp messages asking for delivery dates. I have had one reply yesterday to tell me the order is 'in process' and that their turnaround time is 10 (working) days - only days mentioned 'days' on website. 10 working days expires on 11 October 2024 with no sign of delivery. Needless to say my frustration levels are off the chart and my trust in the integrity of this pityfull organization is non-existent - as is their customer service.