Joke of a company

What a joke. There website said if you order before 10 December you will receive your order by Christmas. I ordered 2 December and made a direct payment on 3 December. On 3 January I made enquiries and was told my order will be shipped on that day. On 7 January I made enquiries again and was told they do not have everything I ordered. Requested a refund will probably wait a month for that as well.