No joy from onecell

In having difficulty for the past 2 months can't sell electricity to the public .. when u call them it's either we have a technical problem or we are trying to sort out the problem... For the past 3days no network n I get told switch your machine off we will reset the network... Utter bull.. getting no joy out of these ppl ... I get told it's Eskom that's not providing them with vouchers ... Are they going out of business or what is the problem... I have lost soany customers