You will be ****med of your hard earned money

OneCart is a big **** and profits by *****ing from its clients. I placed a big order yesterday which I was tracking on the App. The App kept showing that the order was in progress until I suddenly received a text from the driver informing me that he is on the way.

The driver only waited for 15 minutes for my arrival and sent me a text that he has sent the order back to store. It didn't make sense since the store is 25 minutes away from my house. I contacted OneCart via WhatsApp and didn't receive any assistance then called the call centre and I was advised that there was a full refund pending that will reflect soon in my account. They never contacted me back.

Today I called and I was told that 85% of the funds will be non-refundable because the order was made up of perishable goods and they have been disposed. I asked to be given access to the spoiled order so that I dispose the order as I deem fit as I paid for it. I have proof of the conversation and waiting time period between the driver and myself but none of that was taken into consideration.

I am still insisting that I be given access to my order so that I can decide what to do with it as 1 hour is not enough for meat to be thrown away. I feel ****** and bul**** off my money. I will never advise anyone to use this service and I am willing to take the matter further.