You make the order, they don't deliver your products and when you call them they refuse to deliver but only do a refund which they hold in their app wallet, when you request your money to be transferred in to your bank it gives an error, it has been 3 w

You make the order, they don't deliver your products and when you call them they refuse to deliver but only do a refund which they hold in their app wallet, when you request your money to be transferred in to your bank it gives an error, it has been 3 weeks now asking them 1 thing they just say their IT is busy fixing the error. And their customer service is very poor, they take forever to reply what's app and calls