Where is my proper refund???

This whole thing is pathetic. On thurday (17/06) I made an order, I was informed there would be a delay. I waited and waited with no response as to what time my order would come. It never showed up. On friday (18/06) the order came around 11am. The alcohol I ordered was out of stock due to the level 3 lockdown regulations. On the app it showed that these products were out of stock. I took screenshots of it. Now today I receive an email being credited for something that was out of stock but the alcohol money has not being credited. It shows as if it was delivered. I have sent another email complaining about this as well as the screenshots as well as reminding you people that makro liquor was CLOSED on friday! Could I have my money for the alcohol that was never delivered refunded properly to me.