UNDELIVERED ORDER & POOR FOLLOW UP/FEEDBACK/REIMBUR*****T PROCESS

ORDER *** TICKET *** I’m writing regarding the above-mentioned order and ticket numbers and frankly I’m extremely disappointed with the service I’ve received from OneCart.

Last week on the 24th I placed an order from Makro, Woolies and Pick n Pay.

The Items were delivered by 2 different drivers while I was still at work. I asked the drivers to drop the stuff off at my neighbor’s place since my brother was still on his way back to the house.

He got home and picked up all the packages from the neighbor. I then received a call from OneCart's customer service agents saying there was a mix up with the wines with another customer’s order and that a driver was coming to pick up the items and leave the right order.

When I arrived home my brother told me that the driver came and took all the packages including the ones that didn’t have wine. The only package that was left when I arrived was the Makro parcel.

Both the Pick n Pay and Woolies parcels were not there and when I called the driver, he told me he had dropped them off at the other customer’s place. However, for some reason he only made mention of the beers which were part of the Pick n Pay parcel. So I explained this to the OneCart customer service agent – that the beers were not the only items that the driver left with when he came.

It is now a week later, and I’m being told that this mix up is still being investigated. This is unacceptable and I need this issue escalated to the right person so I can either be refunded my cash or credit on my OneCart account so I can replace my items.

It is extremely frustrating that I have to call, whatsapp chat and even email over my money and receive the same scripted "under investigation" story for days on end.

I just want my money back now.