Unacceptable Order Cancellation and Funds Withholding

I am deeply disappointed by my recent experience with OneCart. I placed an order for my daughter to be delivered to her school, expecting a smooth process. However, OneCart decided to cancel my order without informing me, despite already deducting the money from my account. To make matters worse, they took it upon themselves to store my money in their wallet instead of reimbursing me, leaving me unable to purchase the school items my child urgently needed.

Their explanation was that it is "irregular" for me to have more than one card linked to my account, but this is not a valid reason to cancel an order and hold on to my money without authorization.

This is not the first time I have had issues with this company. Previously, they delivered an order with missing items and failed to reimburse me for the missing products despite multiple follow-ups.

This pattern of poor service and financial mismanagement is completely unacceptable. Customers should not be penalized for OneCart's internal policies or errors, especially when it comes to money that rightfully belongs to them. I demand an immediate refund to my account, not their wallet, so I can meet my child's needs.

This experience has completely shattered my trust in OneCart's service, and I urge others to think carefully before using their platform.