They won’t refund you and come up with all sorts of stories

Terrible service to say the least. When you call, you are told different stories. On Saturday, I was overcharged for my order (#***). I called immediately and was informed that the refund would show on my wallet within an hour. Hours went by without any refund showing. I called again and was informed my query is sent to finance and would be attended to on Monday. Come Monday, I wrote emails without any response. I called yet again and was told the customer service representative I spoke to when I first logged a complaint was on lunch and will call me back. It is now close of business and he still has not. I logged a query via WhatsApp and was further informed that my query will be sent to finance. This is the second time I have had to beg one cart for a refund. I guess I never learn.