Terrible service

1st of all, why was I charged a withdrawal fee when it is your card system that was not working at Makro resulting in my entire makro order being canceled by YOU? I asked the consultant who called me to do a refund back into my account because I need to now drive to the shops because I need what I had ordered and he told me your process is to refund into the wallet and I must do a withdrawal from there, not only is it wrong to charge me for YOUR failures, it is a regulatory breach (TCF) because that consultant did not even inform me of any fees I would be charged for that withdrawal. You better give me back my money INTO MY BANK ACCOUNT or else I will report you to the ombudsman and expose you all over social media for being ******.

Secondly, please break down how the refund amount was calculated. I am supposed to be refunded for the full makro order plus delivery fee as well as the teething biscuits from Clicks (because your app said they were in stock but they were not) and the meat from Pick n Pay (because the shopper decided to swap my order from stewing beef to beef stroganoff without checking with me yet it was more expensive and according to her, the special showing on the app when I ordered is not showing on her end).

I stopped using your app for over a year because of how problematic your service had become, I see nothing has changed. Please make sure you refund me all my monies due.