Shoppers are atrocious at finding products at Makro

NO RESPONSE TO COMPLAINT NOR CALLS NOT WHATSAPP MESSAGES after a MONTH!!!

I am so so so tired of this happening that I am now more and more using other suppliers to deliver groceries to me.

EVERY SINGLE TIME I ORDER A BOX OF CHIPS YOUR NEW/LAZY SHOPPER CAN'T FIND THE BOXES OF CHIPS OR IS TOO LAZY TO ASK OR LOOK FOR IT At MAKRO!!!!

Even though I am refunded I have now LOST OUT ON THE 20% DISCOUNT ON GETTING THESE BOXES OF CHIPS!!!!!

I KNOW THERE IS STOCK AS I OFTEN CALL MAKRO AFTERWARDS TO ASK THEM AND THEY DO HAVE STOCK!!!!! PLUS no replacement was even asked about!!!!

I do not understand why the client has to reorder and reorder to get it done with a shopper that is more experienced at MAKRO, eventually after a month or two one shopper might get it right!

I have told your customer service to train your shoppers better - but it seems NOTHING HAS CHANGED!!!!

Another suggestion was for you guys to add to your app/website to have the option for the delivery to 1 to 3 hours later from the time selected - as I DO NOT MIND IF THE SHOPPER IS LATE BUT I WOULD RATHER THAT THEY FIND THE ITEMS AND BE LATE IN THE DELIVERY THAN NOT FIND THE ITEMS AND BE SEMI ON TIME!!!