lvdl
luce van der linde

1 reviews | Active since Mar 2013

14 May 2020, 07:35

************, DO NOT USE!!!

DO NOT USE ITS A ****!!

I placed an order 6 May for delivery on Mothers Day 10 May. On the date I was unable to contact them via telecom as there is no answer. I then received a call on the day at 2PM from a shopper stating there is only one item available. I then requested a cancellation with the shopper as I did not want any replacements as this was a gift. He then advised me to contact head office as he was just the shopper.

Having no luck with the phone I emailed and received a ref. no. I have been contacting daily via telecom but there is just no answer on the phone. I also get no response from the emails. I then approached my bank to reverse the funds on 12 May. This morning was charged for the one item, that was never delivered. I will again approach my bank for a reversal. DO NOT USE THIS COMPANY. Request your fees back via your bank and report this ********** **** company to the consumer complaints department. I have copied the link below. THEY ARE ********.

https://prod.respondselfserve.com/***b96c44be7b21aa1c8ca911601/747d***a9eaef72ce***/index.html

0
Replies (2)
lvdl
luce van der linde's update14 May 2020, 07:47
Reviewer Update
My order number #708818....
OneCart.co.za
OneCart.co.za's reply17 May 2020, 15:55
Official
Hi Luce, we sincerely apologise for this terrible experience you've had with us. We understand you depend on us and we acknowledge we let you down here. One of our agents will be sending you an email to get this taken care of for you. Thank you for your feedback, we appreciate it and will use it to improve going forward.