Refund me

Good day I have placed an order made the payment and was approved but when they have to deliver my parcel they are stating that they are multiple people using same address of course because we have tenants who are using your services but now you can't even refund me my money so I can purchase somewhere else it's my money I don't owe you guys refund me and stop ****ming people now I can't buy food due to that you can't refund me