Professionally dealt with complaints during stressful times.

Hi all

I know there is a handful of bad reviews on this site. I also had a complaint about their services and a delivery was not made. The communication was bad on that day, but something to be understood is that when the lockdown started, they were overwhelmed with work, as well as have lesser staff to attend to all matters during the lockdown.

My order did not arrive, and I was upset, however they did get back to my enquiry quite professionally, despite dealing with an upset customer and patiently explained what transpired with my order. For those that did not receive their orders, it may have been collected by another customer and they are not honest enough to have reported excess groceries. Honesty goes both ways in tested times...

My order was refunded in full and with professional assistance.

It is a young corporation that is dealing with massive amounts of work, especially facing covid19 challenges.

Each complaint is just room to adjust and grow.