Possible delivery without any communication
What an absolute disaster.
Three out of orders have been delayed. You will only get notified of the delay after the order is not delivered and you are waiting for feedback via chat feature on app, facebook, email or even a call.
The team leader has since notified me that there was a delay last week which has trickled through to this week but it seems every other consultant is unable to see this and inform clients. Which would possible avoid any frustration.
They will apologize. They will tell your order is a priority but alas your order will still be delivered the next day well after you were scheduled. And you will have to rely on a thumbnsuck to know when exactly that will be.
Helpful (0)
Replies (1)0
Replies (1)
OneCart.co.za's replyOfficial
15 Jul 2020, 16:42Hi Gabrielle,
I apologize for the bad experience that you had with us this week. It seems that we failed you in terms of communication and getting all of the relevant information passed through.
It is uncertain times with issues that arise that we do not have control over. This is not an excuse however we are working on improving our communications around these situations. We have further more sent you an email where you are more than welcome to voice any more concerns that you may have.
OneCart social team
I apologize for the bad experience that you had with us this week. It seems that we failed you in terms of communication and getting all of the relevant information passed through.
It is uncertain times with issues that arise that we do not have control over. This is not an excuse however we are working on improving our communications around these situations. We have further more sent you an email where you are more than welcome to voice any more concerns that you may have.
OneCart social team
Best regards,
OneCart.co.za's reply15 Jul 2020, 16:42
Official
Hi Gabrielle,
I apologize for the bad experience that you had with us this week. It seems that we failed you in terms of communication and getting all of the relevant information passed through.
It is uncertain times with issues that arise that we do not have control over. This is not an excuse however we are working on improving our communications around these situations. We have further more sent you an email where you are more than welcome to voice any more concerns that you may have.
OneCart social team
I apologize for the bad experience that you had with us this week. It seems that we failed you in terms of communication and getting all of the relevant information passed through.
It is uncertain times with issues that arise that we do not have control over. This is not an excuse however we are working on improving our communications around these situations. We have further more sent you an email where you are more than welcome to voice any more concerns that you may have.
OneCart social team
Best regards,