CC
Chris C
1 reviews | Active since Sept 2014
18 Apr 2020, 12:16
Poor Service capitalising on a captive market
Delivery Logistics is all OneCart's offer - and they do it so badly. They take on too much - and then don't deliver on their promises. Used them twice and both times disappointed us. Wrong order, to wrong address, delayed and conflicting messages given to us via their app, delivery person and their customer services. On a late R4000+ order and we finally received a bag of onions and a bag of potatoes... and the address it was supposed to be delivered to was incorrect. Wow guys, this is clearly new to you guys. Never again. Your Customer care is appalling - clearly over-run with complaints
Helpful (0)
Replies (1)0
Replies (1)
OneCart.co.za's replyOfficial
19 May 2020, 10:01Hi Chris, we are so sorry for letting you down in your time of need. We acknowledge and take full responsibility for our shortcomings and we will have one of our support agents contact you via email to resolve your issue if it has not already been done. Thank you for your feedback and stay safe.
OneCart.co.za's reply19 May 2020, 10:01
Official
Hi Chris, we are so sorry for letting you down in your time of need. We acknowledge and take full responsibility for our shortcomings and we will have one of our support agents contact you via email to resolve your issue if it has not already been done. Thank you for your feedback and stay safe.