Pathetic Service

Placed an order with Onecart which I later cancelled using the DSTV vouchers. I requested that the reactivate my DSTV vouchers ( which I’m won’t be surprised they have claimed from DSTV as if the transactions are complete) so that I can reuse the voucher to make other purchases. Ot has been more than 2 weeks and I am not getting any response from them. All I was hearing is that the Manager has escalated the matter with their Technical Team and this is something they have done before over two days now it’s two weeks it’s escalation after escalation. Lately they have decided to ignore any emails am sending which is really unprofessional. We we are already paying prices that are higher than the retailers, plus concierge fee+ delivery fee yet their service is pathetic. I am now left with no other option but to escalate this to DSTV to make sure that they don’t claim those vouchers as used