Pathetic communication, no refund???

I have ordered with this company and they saod they'd only be able to deliver next week which led me to cancel my order and process my refund.

Call it beginner's luck but i got through to their call centre after waiting for 30 minutes, the lady confirmed the refund process i did was correct and i should wait 2 days.

Well today is definitely more than 2 days, and i still dont have a refund, this was not a little money. Especially during this time, that kind of money goes a long way!! I wouldn't recommend this company because your communication is pathetic really, after calling and emailing about the concerns of my refund not stipulated in my bank account. I received no response on any platform.

I want my refund!! I noticed many people complaining about struggling to get a refund from you guys but rest assured, i only complain once. The next time i have to ask for my refund, it will be escalated to the ombudsman because i shouldn't be asking for my money when you guys tell everyone to wait 2 days for it to reflect. You are either misinforming your clients or you are just lying about it, and then you have the audacity to not answer the phone???? Pathetic, i will not repeat my request