TM
Tsholofelo M
1 reviews | Active since Feb 2019
13 Jul 2020, 08:41
Orders not processed, but bank account credited
Made an order on the 7th July for delivery to on the made 8th. My account was credited and to this day, the order hasn't been processed. Phones and e-mails are not . Consumer rights and Acts being violated here.
The four directors of Onecart will have to act as customer services is non existant
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OneCart.co.za's replyOfficial
16 Jul 2020, 17:36Hi Tsholofelo, we sincerely apologise for the inconvenience caused on account of our service. Your order had been stuck in a processing stage and had not reached our scheduling system. We see it has since been processed and scheduled and you will be receiving it. Again, apologies for any confusion or stress caused. Thank you for reaching out and we hope you're staying safe.
OneCart.co.za's reply16 Jul 2020, 17:36
Official
Hi Tsholofelo, we sincerely apologise for the inconvenience caused on account of our service. Your order had been stuck in a processing stage and had not reached our scheduling system. We see it has since been processed and scheduled and you will be receiving it. Again, apologies for any confusion or stress caused. Thank you for reaching out and we hope you're staying safe.