ML
Melanie L
1 reviews | Active since Jan 2013
25 Jul 2020, 10:20
OneCart's is super dissappointing.
I decided to use OneCart for convenience, instead it proved to be frustrating and completely unsatisfactory. At first the deliveries were late, and by that I mean very late without any explanation. Then stock seems to become the issue.
I ordered 17 items, ALL are out of stock. How is this possible?
If you phone to complain at OneCart, nobody answers.
I am now stuck with money in my ''OneCart Wallet'' so I guess I will have to use OneCart again, just to get my money out of the wallet .... what a joke!
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OneCart.co.za's replyOfficial
25 Jul 2020, 16:02Hi Melanie, we sincerely apologise for the inconvenience caused during your OneCart experience. Please note you do not have to use the funds in your wallet on your next order, you can also transfer the moeny back to your bank account as per our refund process. We also have a new phone number so please ensure you are calling the correct one ***, alternatively you can message us directly on Facebook or email us and we can help you from there. It's very strange that all your items would be out of stock, please send us your order details and we can investigate for you. Thank you for your feedback and keep safe.
Best regards,
OneCart.co.za's reply25 Jul 2020, 16:02
Official
Hi Melanie, we sincerely apologise for the inconvenience caused during your OneCart experience. Please note you do not have to use the funds in your wallet on your next order, you can also transfer the moeny back to your bank account as per our refund process. We also have a new phone number so please ensure you are calling the correct one ***, alternatively you can message us directly on Facebook or email us and we can help you from there. It's very strange that all your items would be out of stock, please send us your order details and we can investigate for you. Thank you for your feedback and keep safe.
Best regards,