OneCart's horrible and disgusting failure to service

I recently ordered items for delivery from OneCart and my order number was 654367. After a few days their shopper contacted me saying she was doing my shopping and informed me about items that she couldn't find. If I am not mistaken it was around the end of the month in March 2020, and I asked her if she couldn't do the shopping on another date instead when stock would be available again.

She followed up with me later and told me it would be done on a different date. The day came, I received an SMS telling me a shopper was on it and I later received an SMS informing me that the driver would be delivering shortly, the driver never arrived.

I went up and down, emailing, trying to SMS OneCart and the first shopper, I also tried to call but their lines are always busy. I even sent a Facebook message which someone responded to.

I was told their system showed I had received my items and even gave them a 5-star rating. I disputed this and ultimately a different date was placed for me to receive my items. On April 1, 2020, a different shopper went to buy my items, didn't bother communicating with me when he/she couldn't find certain things. But the order was finally delivered with a lot of missing items.

I then went back to Facebook to ask when I would receive my refund for the items I hadn't received and was told it would take 1 to 10 working days. I waited until the 10th day and reached out to OneCart once more.

Eventually it was discovered that the refund had apparently bounced back, I have no proof of this as no paper trail was provided to me. And apology was once made and I was told it would be paid. I was informed of this on April 20, 2020.

Today, April 23, 2020, four days later, I emailed, reached out again on Facebook, and tried calling numerous times. Phonecalls still don't go through. Someone on Facebook asked me for my order number and that was that.

I STILL don't have my cash. The company doesn't seem bothered about whether I need the money tp actually get the items they failed to deliver in the first place. I am sitting here with no answers, no refund, and no assistance whatsoever.

The experience with OneCart has been the worst ever! At this point, I am not even sure if I will ever get my money and don't know what to do or who to reach out too.

I don't want their free delivery offers, just my money.