ONECART worst online purchase & delivery company

TUMELO

How can you mark as closed when NOTHING HAS BEEN DONE TO RECTIFY THE PROBLEMS WITH THE ORDER!!!!!

Anita

Sent from my iPhone

On 17 Feb 2024, at 15:22, Tumelo Xaba (OneCart) <***> wrote:

##- Please type your reply above this line -## You are registered as a CC on this request (***). Reply to this email to add a comment to the request.

Tumelo Xaba (OneCart) Feb 17, 2024, 15:22 GMT+2

I am now marking your query as closed. Please don't hesitate to get in touch if you have any further queries. You'll receive a satisfaction survey shortly to ask for feedback on how you found this experience. Thanks for getting in touch, Tumelo Tumelo Xaba OneCart Customer Success Team

Office: +***0 www.onecart.co.za

Anita Verreynne Feb 17, 2024, 13:51 GMT+2

Goodday ONECART

TUMELO did Zero follow up re my problems on my first ever order with Onecart!!

I will be escalating in addition already posted on various platforms

Anita

Sent from my iPhone

Begin forwarded message:

From: anita verreynne <***> Date: 14 February 2024 at 14:18:28 SAST To: OneCart <***> Subject: Re: Phone Call To: Caller ***

Tumelo

Firstly my whole experience start to finish was a bad awful experience with Onecart! Don’t offer R100 voucher for first time orders which the client cannot access as arrived long after the order was placed and payment needed to happen as delivery time was already selected. Secondly, I put in a replacement for flowers which didn’t show as being out of stock and then ONLY AFTER order dispatched, it shows Couldn’t FIND??!! Then after Holding on FOREVER with the irritating patronising voice saying Are you a patient person, cringe cringe, your staff from ONECART blame Woolworths …I ORDERED FROM ONECART, IM YOUR CUSTOMER but nowhere NOT ONCE DID YOU UNDERSTAND my frustration when only a measly box of chocolates was delivered BECAUSE I WASNT GIVEN THE OPPORTUNITY (like with Woolworths and Checkers 60/60 to add to cart AS I WAS ONLINE , NO they dispatch the half order just like that!!

Then the driver calls AND CANT FIND THE PLACE EVEN THOUGH ALL DETAILS THERE, 7-8 phone calls TO HIM ..This experience with UNHELPFUL, UNSYMPATHETIC staff from ONECART saying: WE CANT FIX IT OR HELP WHAT HAPPENED SORRY

I SPENT 2 hours trying to sort and ended up with ZERO SATISFACTION. I want to know what ONECART is going to do to change this utter pathetic service and reputation of your company

Tumelo said she will escalate

I’m waiting

Anita

Sent from my iPhone Anita Verreynne Feb 14, 2024, 14:18 GMT+2

Tumelo

Firstly my whole experience start to finish was a bad awful experience with Onecart! Don’t offer R100 voucher for first time orders which the client cannot access as arrived long after the order was placed and payment needed to happen as delivery time was already selected. Secondly, I put in a replacement for flowers which didn’t show as being out of stock and then ONLY AFTER order dispatched, it shows Couldn’t FIND??!! Then after Holding on FOREVER with the irritating patronising voice saying Are you a patient person, cringe cringe, your staff from ONECART blame Woolworths …I ORDERED FROM ONECART, IM YOUR CUSTOMER but nowhere NOT ONCE DID YOU UNDERSTAND my frustration when NO they dispatch the half order just like that!!

Then the driver calls AND CANT FIND THE PLACE EVEN THOUGH ALL DETAILS THERE,I spent 2 hours just trying to get my order delivered and for driver who had recipient details and full address couldn’t locate and I had to call him 7 times to help him and recipient came downstairs few times and no delivery. ONECART, the worst customer service, still not refunded after a week for non items delivered but paid for and YOUR WHATSAPP service DOESNT WORK as received ZERO replies to any WhatsApp