MA
Marildia A

1 reviews | Active since Oct 2015

06 Apr 2020, 18:52

ONECART SHOULD BE NO-CART

My real rating is zero stars, but that was not an option.

I thought this was a good idea for the Covid19 lockdown period. This was a MISTAKE.

My order came in two separate deliveries on different dates. I even chatted with the shopper via WhatsApp while she shopped, and even though I told her not to give the goods she showed me via WhatsApp, I still received it. Also got a tray of 30 eggs that was rotten (I could clearly see the wet spots on the back of the carton when the package was delivered). I took pics and immediately emailed and called them, but no one is getting back to me.

Save your money. They price they charge for the concierge fee is not worth the headache. Rather go queue yourself, as once you place the order you won’t be getting any joy with them should something go wrong.

DONT USE ONECART. They are not professional in dealing with customers.

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Replies (1)
OneCart.co.za
OneCart.co.za's reply05 May 2020, 11:18
Official
Dear Marildia. We're sorry about the frustration we caused. During COVID-19 we received an influx of orders and support requests and unfortunately, we were not able to deliver the service you are used to. Please share your order number on hello[@]onecart.co.za if you still require assistance.