Onecart service

Terrible customer service!

Ordered almost a month ago. Shopper skipped a store. Didn't contact me about subsitutes.Onecart called and said there was no driver so they would cancel. They never canceled. 2 hours later while I'm out getting the groceries (a R500+ order by the way) I would have gotten on onecart, the driver is apparently on the way. I call one cart to confirm and the y said yes driver on the way. I head home an hour later no driver. Call again no-one can answer. I request a refund and they refused to give me a refund. The next day they call to ask if I still want my order to be delivered even after I requested a refund. Had to get hold of a manger which took a while, to get my refund. They "fixed the situation with a R100 coupon. I was hesitant to use their service after this experience. I decided to try their services yesterday. Coupon doesn't work. The customer service lady Ayanda took over an hour to respond, was condensing, as if I entered the code wrong. Even tho they provided me with an invalid code.

After a month, still recieved the same ****ty service and no ince to fix their service- 0 stars. Absolutely disgusting.

I would highly recommend a different platform!