OneCart, Ruse Cart

We are using One Cart to cur down on the frustration, hassle and infection risk of shopping during Covid. The service is slick, electronic and quick. That is until it gets delivered and the entire model falls on its face with a rude and rather obnoxious delivery person who definitely does not want to be doing this job! Not only did he not wear a mask, not have disinfectant or socially distance but he was rude, unhelpful and abusive towards Nelly and myself. I phoned to complain and was told that they would revert to me by the end of the day! Still waiting. Sad that a operation that works this well becomes dysfunctional the minute it gets into something that actually requires a reasonable level of service !