PG
Pieter G
1 reviews | Active since Mar 2016
16 May 2020, 17:33
Onecart non level of service
If i could give Zero star rating i would. Three orders in a row that all of the frozen products arrived room temperature and the breads squashed. No answers to the mails sent in over a week. Absolutely horrified by the level of non existent service.Strongly recommend using other services
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Replies (2)
OneCart.co.za's replyOfficial
17 May 2020, 14:31Hi Pieter, we are truly sorry for your experiences with us. There is no excuse for poor service and we'd like to make this up to you. You will receive an email from us so that we can take care of whatever grievances you may have. We thank you for your feedback and we will be using it to better our service going forward. Take care and stay safe.
OneCart.co.za's reply17 May 2020, 14:31
Official
Hi Pieter, we are truly sorry for your experiences with us. There is no excuse for poor service and we'd like to make this up to you. You will receive an email from us so that we can take care of whatever grievances you may have. We thank you for your feedback and we will be using it to better our service going forward. Take care and stay safe.
PG
Pieter G's updateReviewer Update
20 May 2020, 20:54Very fast response after complaint. Improvements made on App to improve communication to customers. Very happy with the response and will continue to support Onecart
PG
Pieter G's update20 May 2020, 20:54
Reviewer Update
Very fast response after complaint. Improvements made on App to improve communication to customers. Very happy with the response and will continue to support Onecart