ONECART IS PATHETIC - WORST SERVICE

OneCart IS A ****A SHOP LETS AND ARE AFTER GETTING THE MONEY START THERE. YOUR SHOPPERS ARE MINDLESS, TO SAY THE LEAST - TOTALLY UNCONCERNED ABOUT BEING PRODUCT-SPECIFIC WHEN SHOPPING. OUT OF THE 4 ORDERS I HAVE PLACED WITH YOU GUYS, ONLY ONE WAS CORRECT, ONLY BECAUSE THAT ONE ORDER WAS JUST ONE ITEM. I AM STILL WAITING FOR ORDER-*** TRACKING ORDER-WUM-OK7WYM PLACED 13/11/2023 AT 18H35 AND THESE ARE THE UPDATES: PENDING PICK UP-18H44 COLLECTED-19H08 PENDING DROP OFF-19H08 OTHER-19H13 CUSTOMER NOT AVAILABLE-19H13 "A PICK-UP EXCEPTION WAS RAISED WHILE COLLECTING YOUR ORDER-19H13. THESE ARE THE UPDATES AS PER THE APP. IT STILL SAYS ORDER IN PROGRESS. AT 19H11 I WAS RECEIVING MY OTHER ORDER FROM ZULZI AND HAD JUST OPENED FOR THE DELIVERY GUY, I HAD MY PHONE IN MY HANDS FOR 5MIN AT THE VERY LEAST AS I WAS STILL INTERACTING WITH THE GENTLEMAN AND THAT USUALLY TAKES AT MOST 5MIN. NO PHONE CALL FROM MY GATE OR ONECART, NO TEXT.HOW AM I THEN NOT AVAILABLE AT 19H13 AS PER YOUR APP UPDATES?????????????? AND WHAT THE HELL IS AN "EXCEPTION RAISED"? WHERE IS MY ORDER? WHERE IS MY MONEY IF I AM NOT GETTING THIS ORDER????? I AM BEYOND ANNOYED WITH ONECART!!!!