DF
Darren F
1 reviews | Active since Apr 2019
30 May 2020, 16:06
OneCart is full of empty promises!
Stay away from this business. Website states delivery within 2 hours. Booked yesterday afternoon for today between 12 and 2 pm. It's 4 pm, no call or update from them. I phone and they can't say if I will get my order today still?! So I'm forced to go to the shop anyways. Maybe advise your clients about delays so that we have an option to rather not order by you and go get our groceries ourselves.
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OneCart.co.za's replyOfficial
07 Jul 2020, 14:16Hi Louise, we're so sorry for the delay you experienced in your order as well as the lack of communication on our side, we understand how frustrating and stressful it must be and we're so sorry to have caused any inconvenience. We're glad your order was delivered eventually. Take care and stay safe. Thank you for your feedback.
OneCart.co.za's reply07 Jul 2020, 14:16
Official
Hi Louise, we're so sorry for the delay you experienced in your order as well as the lack of communication on our side, we understand how frustrating and stressful it must be and we're so sorry to have caused any inconvenience. We're glad your order was delivered eventually. Take care and stay safe. Thank you for your feedback.